Samsung is a major player in world communications, consumer electronics and information technology. Across Australia and around the world, the Samsung name is associated with innovation, quality, reliability and value. Samsungs commitment to research and product development ensures Samsung’s reputation as a provider of the world’s most intelligent telecommunications products will continue.
The Samsung OfficeServ range integrates the latest developments in Internet Protocol (IP) technology with the intelligence and stability of traditional telecommunications technology. Whatever the business size – a small company with one office or a multi-national enterprise – the OfficeServ range has a suitable converged communications solution in its 7000 series (OfficeServ 7030, OfficeServ 7100, Officeserv 7200 and OfficeServ 7400).
With Samsung you can rely on continuing high quality product, support and expertise regardless of where your organisation is located. Samsung are an ISO 9000 accredited company and quality underlines every aspect of our organisation.
Samsung multimedia IP handsets
Samsung Messaging Solutions
Imagine the efficiency and productivity of customizing how voicemails, email messages, and fax messages are created, sent, received, tracked, synchronised, and archived – all from one central location. Samsung’s OfficeServ IP-UMS has enhanced functionality to provide fully synchronised unified messaging along with powerful Text to Speech (TTS) capability that together enables the subscriber to listen, record, organise and maintain all their messaging from a suitable device of their choice.
IP-UMS Key features:
✓ Automated/Unattended Backup
✓ Web and Outlook Subscriber Services
✓ Fully synchronised unified messaging
✓ Scalable up to 128 ports on the OfficeServ 7400, serving up to 3,000 subscribers (32 ports on the OfficeServ 7200)
✓ Single and efficient toolbar interface with Outlook gives employees one-stop control over multiple message formats.
✓ Voicemails, emails and faxes are all labeled, routed, synchronised and stored per individual user preference.
✓ Advanced text-to-speech capabilities in over 27 languages let users read voicemails converted into emails, then write or record immediate responses – right from their PCs, laptops or any Web-connected computer.
✓ Incoming faxes can be received on the PC and documents can be faxed right from your desktop.
✓ Administrators can log into a convenient web-accessed administration page and manage system changes remotely – including programming greeting and call routing modifications on the built-in auto attendant.
SAMSUNG Voicemail offers advanced call facilities and puts the user in control by allowing voice messages to be left when staff are busy or out of the office. Users can record their own personal greetings (busy, no answer, out of office, on holidays)
With the aid of either voice instructions or the screen prompts on the OfficeServ handset LCD screen, all employees can easily navigate Samsung voicemail. Samsung Voicemail allows users to reap the benefits of streamlined office messaging the first time they pick up the phone. Users are alerted to messages via a message waiting lamp or the LCD screen of their OfficeServ handset.
Samsung Voicemail goes one step further, allowing users to intelligently route callers with different greetings and employing call routing based on time of day, day of week, caller ID and DDI.
As well as standard Voicemail functionality at the touch of a button, users can access a host of other features:
create and send messages to a group (sales, support group)
remotely access voice messages
change automatic greeting based on time and date forward messages direct to mailbox
screen calls through answer machine emulation
Incoming calls are never kept waiting to be answered with Samsung’s Auto Attendant. The Auto Attendant can answer multiple calls simultaneously: providing different greetings for each extension or department.
Auto Attendant can, in effect, create a simple contact centre structure within your organisation, allowing you to route calls for individual extensions or groups as necessary.
The Auto Attendant can act as your organisation’s front line for customers’ first point of contact or as a reception overflow during peak periods.
xternal callers are prompted by the Auto Attendant to enter their choice of destination without the need for a receptionist to handle the call. If no destination is selected within a specified time, the call is automatically directed to the pre-specified destination. Automated Attendant is an ideal solution for busy departments – such as reception areas and call/response centres – or out of hours periods.
Samsung Auto Attendant can also be customised for up to 99 time periods to truly reflect the individual nature of your working pattern e.g. daytime, evening, lunch and holiday periods.
Samsung Messaging Server’s Email Gateway feature gives users the ultimate tool to access and manage all voice, fax and email messages directly from their email inbox.
Whether you’re on the road or in the office, you can receive, respond to, transfer and forward voice, emails and faxes with ease and efficiency. New voicemail and fax messages are presented in email inboxes as WAV or TIF file attachments with time and date summary information. Other Email Gateway features include:
Forward voice and fax messages to other recipients via email.
Deliver fax messages as email attachments and view them as an image file.
Store and categorise voicemail and fax attachments for future access and references.
Remotely access your office voicemail and fax messages from your PC or PDA .
Create a private fax number for privacy and confidential documents.
Standard SMTP Compliant
NB: Fax to email conversion is a cost option and not supplied as standard on the OfficeServ 7200 and OfficeServ 7400. Fax delivery is not supported on the OfficeServ 7100.
Samsung Messaging Server provides advanced fax messaging features designed specifically to enhance the use of fax documents within your organisation.
Using Faxmail, incoming faxes can be stored in your own personalised mailbox and accessed at your convenience. Utilising the Automated Fax Retrieval capability can save your business time and money. Frequently requested documents such as price lists and order forms can be stored in your Messaging Server’s memory for callers to download to their own fax machine freeing up your fax resources.
Samsung CTI Applications
CTI applications enhance your company’s effectiveness by allowing computers and phone systems to communicate.
OfficeServ Email Gateway is the ultimate tool for users to access and manage all voice, fax and email messages directly from their email inbox. Whether you’re on the road or in the office, you can receive, respond to, transfer and forward voice, emails and faxes with ease and efficiency.
- Forward voice and fax messages to other recipients via email.
- Store and categorise voicemail and fax attachments for future access and reference
- Remotely access your office voicemail and fax messages from your pc or pda.
OfficeServ Call is an advanced call management application that gives users simple access to the features and functionality of their Samsung OfficeServ handset directly from their PC desktop.
- Database integration with Microsoft Outlook, Microsoft Access and DDE compatible applications.
- Dial direct from Microsoft Outlook contracts and ‘screen pop’ Outlook contacts where Caller ID is available.
- Program shortcut keys to dial phone numbers visible on your screen
- Dial and answer calls with a click of the mouse
- Display the status of other extensions users with Busy Lamp Field displays
- View call history including missed calls (where Caller ID is available)
OfficeServ Easyset is an easy to use, web-based application that allows you to configure an OfficeServ handset to your preferred setting at the click of a mouse. With OfficeServ Easyset you can make simple programming changes without the expense of calling a service technician.
- Program OfficeServ handset buttons
- Modify OfficeServ handset name and password
- Change call forwarding, speed dials and do not disturb
- Change volume settings, time and date format
- View call history and set absence messages visible to OfficeServ Operator users
OfficeServ Operator is an easy to use PC based console specifically designed for frontline staff (operators) so that they can handle high volume call traffic as smoothly as possible. OfficeServ Operator works in conjunction with the Samsung OfficeServ handset.
- Easy to use graphical user interface
- Control calls from the desktop
- Use either mouse or keyboard shortcuts for flexible and intuitive call control
- Display the status of each extension on the system with the Busy Lamp Field display
- Review extension information across the entire system, such as call forwarding set, number of unread voicemail and absence messages
OfficeServ Softphone is a PC based application for mobile professionals and telecommuters that provides full handset and telephony functionality at the click of a button without the need for a physical phone.
Avoid the expensive costs associated with hotel communications and mobile charges, especially when travelling overseas
- Utilise entire OfficeServ handset telephony functionality with access to direct indial calls, internal calls, voicemail, personal and system directories
- Use point and click operation
- Operate with headset/USB phone
OfficeServ Dataview provides statistical reports, real time monitoring and scheduled reports on the call traffic of a Samsung OfficeServ system using a web based user interface.
- Personalise Wallboards showing agent statistics and call queue statistics
- Access 15 different live reports to monitor trunks, stations, call centre, operator and VM/AA activity
- Set up automatic emailing of scheduled reports to managers and supervisors.
- Access graphical views of historical and real time reports
- Export/print reports and graphs to Excel with one click
OfficeServ Manager is the main configuration tool for Samsung OfficeServ systems allowing you to make simple, everyday changes to your OfficeServ system without the need to contact your communication systems provider e.g OfficeServ handset names, call forwards and speed dial.
Available as a PC application or in a web based version.
Samsung OfficeServ ACD Call Centre is specifically tailored for mid sized organisations or corporate departments requiring a sophisticated customer interaction management solution for 10 to 100 agents. This server based application integrates with the OfficeServ 7000 range of communication systems, and is designed to enhance customer service levels, lower call abandonment rates, increase staff productivity and accountability.
Samsung Mobility Solutions
SAMSUNG OfficeServ Wireless is setting a new standard for enterprise wireless communication. The SAMSUNG OfficeServ Wireless IP handset and Dual Band Wireless Access Points, bring a new definition of what power really means to wireless voice and data users.
Gain more control over your productivity with Samsung’s wireless mobility solution. It starts with the new trim handset you carry, to a longer lasting battery source serving it, and added calling features usually expected in your mobile phone. And the power is extended to an unlimited number of access points, supporting your coverage area.
Professionals like you, demanding productivity while you are on the move, will appreciate the latest 802.11a/b/g technology, upgrading your handset performance and your expectations in our wireless world.
Samsung Unified Communications allows your staff to better connect, communicate and collaborate with each other, customers and suppliers.
OfficeServ Communicator is an integrated communications application able to bring together voice, video and instant messaging communications. It also adds administration functions to personalise your handset. High end functionality scalable to your business. Get access to big system functions at a price to match your business size.
OS Communicator provides benefits including the ability to dial direct from your Microsoft Outlook contacts list, to see a list of who has called you, who you have called, any missed calls and simple redial on any of the numbers. OfficeServ Communicator provides these functions and many more, with the simple to install software it makes it even easier for you to get these features on to your individual PC.
Video communications are rapidly becoming as important as voice. With the OfficeServ Communicator, making a video call is as simple as making a voice call. If you have a simple web cam attached to your PC, OfficeServ communicator will make a call to a similarly equipped remote worker and the video call is automatically set up. There is even the option to extend this to a simple video conference, just call the other people you want to join and they are added to your call. If they don’t have video capability they can still join. Saving you writing up the minutes, the simple recording feature allows you to recall what has been discussed at the meeting. All you have to do is press the record button, the voice and video is then saved to your PC.
Integrates with new IP terminals so that no server is required for entry level module.
Licensed on a per user basis with no initial server license required making it scalable down to the smaller user.
- Simple add hoc call recording to local PC
- Simple add hoc video recording to local PC
- Presence and presence management
- White boarding
- Application sharing
- Screen popping of contact informatio
- Screen popping of MS Outlook contact list
- Click to dial from own application or MS Outlook
- Configuration tool for handset, features, ringtones, pictures, phonebook
- Dual mode Standalone SoftPhone or used in conjunction with a handset.
By utilising a modular application structure the OfficeServ Communicator can easily be enhanced to include full Instant Messaging and Presence. This is now an essential tool for businesses that use remote workers or are even located in a large premises. This will save you wasting time trying to call people who are not at their desks or who do not wish to be disturbed if they are working on a priority project.
Simple clear icons show the status of members and phones. If you need to communicate with another user but a phone call is too intrusive and an e-mail might get ignored, Instant Messaging (IM) is often the preferred communication medium. With OfficeServ Communicator this function is fully integrated and opens up further communication channels. An IM communication can be escalated to a voice and video communication with application sharing and white boarding and all details can be recorded and played back later.
About Samsung Phone Systems
Samsung is a global leader in the manufacture and supply of innovative consumer electronics, mobile telephony and IT products. It is one of the world’s largest companies with global turnover exceeding $100 billion and more than 170,000 employees.
In 1989 Samsung entered the Australian telephone systems market as a supplier of Telstra’s Commander HX products before introducing its own brand in 1996. In that time, Samsung has established a strong reputation for cost effective, feature rich and reliable systems. Based on its success, Samsung continues to invest in the local market to secure its position as the leading communications solution provider for small and medium business.
The Samsung OfficeServ range integrates the latest developments in Internet Protocol (IP) technology with the intelligence and stability of traditional telecommunications technology. Whatever the business size – a small company with one office or a multi-national enterprise – the OfficeServ range has a suitable converged communications solution in its 7000 series.
This page contains information about: Samsung handsets, phone systems, IP and digital handsets, interactive CTI demos, mobility solutions, messaging solutions and VoIP telephony.
Telephone-systems.com.au is a leading partner of Samsung and its phone system solutions in Australia.